Clear terms. No surprises.

1. 01

   Seller information

   All orders are handled by the company below. You are always welcome to contact us with questions about your order.

2. 02

   Prices and VAT

   All prices are shown in DKK and include 25% Danish VAT. Shipping costs are shown before you confirm your order. We reserve the right for price errors, sold-out items and typing mistakes.

3. 03

   Order and confirmation

   An agreement is binding when you have completed payment and received an order confirmation by email. The confirmation contains your order number and a summary of your purchase. Keep it for your records.

4. 04

   Payment

   We accept MobilePay, Visa/Mastercard, Apple Pay / Google Pay and bank transfer. The amount is only withdrawn when your order is shipped. No fees are added for your choice of payment method.

5. 05

   Delivery

   We ship with GLS within Denmark and the EU. Orders placed before 13:00 on working days are normally dispatched the same day. Expected delivery is 1–3 working days in Denmark and 3–6 working days in the rest of the EU.

6. 06

   Right of withdrawal (14 days)

   You have 14 days from the day you receive your item to withdraw from the purchase, without giving a reason. Notify us by email at fmmdanmark@gmail.com before the deadline, then return the item within 14 days. The item must be in substantially the same condition as when you received it. You pay the cost of returning the item. We refund the purchase amount, including standard delivery, within 3–5 working days of receiving the item back.

7. 07

   Right of complaint (2 years)

   Under the Danish Sale of Goods Act you have a 2-year right of complaint on defects in material or manufacturing. If a defect appears, contact us within a reasonable time after you discover it. If the complaint is justified, we cover reasonable return shipping costs and repair, replace or refund the item.

8. 08

   Refunds

   Refunds are made to the same payment method you used for the purchase, within 3–5 working days of us approving the return or complaint.

9. 09

   Complaints and disputes

   If you are not satisfied, please contact us first. You can also file a complaint with the Danish Competition and Consumer Authority's Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg (kfst.dk). If you live in another EU country, you can use the European Commission's ODR platform at ec.europa.eu/odr.

10. 10

    Privacy

    We process your personal data in accordance with the GDPR. Read how in our Privacy Policy and Cookie Policy, both linked in the footer.

Last updated: 13.08.2026